Review by R. Eye

I had problems with Magix Movie Edit Pro 2016 Plus software from the beginning. I upgraded to Windows 10, so I don’t know if some of the issues I encountered were due to the upgrade, but the box states that Windows 10 is a compatible platform. One disclosure is that I have no GoPro or action camera footage that I was working on. I converted my old home videos to digital MP4 format and this was my primary source material. Many of the video tapes were half full while others had blue screen blanks that I wanted to delete.

First, I could not use the disk that I ordered. My laptop has a disk drive and successfully reads Kaspersky Internet Security disks, movies on disk, and other software I have ordered on disk. Ive never had an issue until this software, so I was forced to download it.

Once downloaded, I could not register the software, so I could not use it. I received a cryptic message (error -24 serial number is used by another email). Users need to email customer service first and wait to receive a trouble ticket before they can call. Once I received an emailed trouble ticket, I tried for more than a week to call a customer service number that I looked up on the Internet but there was never an answer. Finally, I discoveredd a number among the package literature and reached a live person. This person told me to uninstall & reinstall the software. The problem was that during the registration process where I am led along from screen to screen, I had used one email address for verifying registration and used a different one for product emails. This is a no-no, but I could not have known this in advance. So I uninstalled the software & downloaded it again.

Once it was registered properly, I watched the tutorials. I confess I did not wade through user blog forums. I had difficulties because in the tutorial, the sample screen and pointers to items were different than my own product screen. I could not find options that were shown on the tutorial. It was exasperating. Finally, I asked my brother to help me since he is the family movie maker and uses numerous, popular video/film software. He could not figure out what to do to work on a MP4 video during his visit and spent an hour or two fooling with the software features to no avail.

This software has an extremely steep learning curve and is unlike most of other popular film editing software. I have been at this since May on and off. I dislike this software despite its host of features since it is not intuitive or user friendly.