Review by Patrick O'Malley

Apple has a built in dictation system, and Dragon is a HUUUUGE waste of time.

Dragon & Digital River should give seminars on horrible customer service.

First Digital River never sent me the physical shipment. Either they (or Dragon) calls me once every couple of months to sell me what I already bought, and I tell them I never received it, and of course, they do nothing.

Then I get my new IMac, so I want to set up all the software. For regular Apple software, is amazingly easy, and took less than 10 minutes of actual work for all Apple products (although some downloads took some elapsed time).

Dragon Dictate wasted almost 90 minutes of my time on the phone, and I won’t get the software for another 24 hours. Ridiculous.

They KNOW I bought it and didn’t get it. They initially said they can’t do a digital download, and now they said they can, but it will take 24 hours. I had to wait and wait and wait on the phone, then speak to 2 people from some foreign land who don’t understand enough English to know the simple problem even when I have order numbers and emails in front of them. The indian lady at Digital River said the best she could do was to refund the sale price and charge me full price.

Worst customer experience I’ve had in a long, long time.