Review by Chen Sun

My HP came with Norton antivirus trial, and I installed McAfee 2013, which seems to have worked. Norton still had residual components, but I can’t recall whether this is due to Norton or McAfee removal processes. When I tried to update to McAfee 2014, I expected to simply enter in a new code– maybe 5 minutes. Instead, the process turned in 70 minutes.

My McAfee 2013 ran for an entire year, and now this 2014 update needs to remove Norton residual components?nn20 minutes wasted. Then I contacted McAfee, who wasted another 25 minutes before their asking for a fee for removing Norton. Huh? I thought this issue was resolved in 2013. Furthermore, I expected McAfee would just advise me how to remove Norton, if not remove it for me.

So, I searched Norton and found a removal tool.

Wasted 70 minutes roughly. I thought McAfee should have sent me a link where the Norton removal tool was located, insted of wasting 70 minutes of my time.