Review by Mom of Four Sons

Upon receipt of the product, I immediately tried to download it on my husband’s computer. When I get something like this in the mail, I often put the disk in first and read the directions later. Well, bad idea… Before inserting the disk, you need to remove all old protection. I stopped the downloading and reversed my steps. I don’t know if this caused my later issues or not; I am just disappointed in myself for not following the directions exactly. After I removed the previous protection, I began the download. That’s when my troubles began. It wouldn’t download on his computer. I tried without succcess. The good news is they proclaim to have support available when issues arise. I have yet to call for help on his computer. I decided to try the product one more time before calling…n Next, I went to my son’s computer. I removed all of the previous virus programs and began my download successfully. It was easy to download, and the directions were simple. The program has been running on his computer for a week. It notifies him of issues, and it seems to be an effective protector. I do need to call about the issues with the first computer. Do I feel like it’s fair to give three stars when the issue with that computer might have been my lack of following directions? Well, yes… maybe if the words were written bigger or verbally talked to me, I would have followed those directions. I want a product that can be easily downloaded without calls to support.