Review by C. Miller

I have always used TurboTax and have downloaded it from Amazon for the past few years and never had a problem till now. I was finishing up my return and was asked to update the software. It asked to save my return before updating. I tried to save my return which it would not do. It also would not update. I got numerous errors. I closed the software and lost all my information. I then when to TurboTax website and typed in the error code that I received in the help section. The instructions were to uninstall the program, delete two different program files, disable antivirus software and reinstall. I followed all these instructions with the same result, not able to update the software. So I can’t file because I can’t update and I can’t update because I can’t save my return. I plan on contacting TurboTax to get the solution as currently I can’t file and I’ve wasted $45.