Review by PHOTOMAN225

I updated from 2011 to 2014 because they stated that they wouldn’t provide downloading service after March 2014. I went through all the steps required to update and everything seemed fine except when I went to Reconcile. I had a charge account with very few entries. I have done this proceedure for 15 plus years and always was able to Reconcile without problems. I reconciled with 2014 and was off by -$30.67. I triple checked my results and could find no error. I contacted Quicken, which is a daunting task in itself, and told them of the problem. They wanted me to manually check my results. I told them this was a simple reconcile. I asked for the next tier of service and they begrudingly sent me a link. The next Customer Rep I sent Windows Screen Shots of all my work and then they paid attention. They had me check all sorts of menus and could find nothing. The only thing they said was to sign up and do an electronic download of the account. I don’t like to do this because I don’t want Quicken to know my acccounts or anyone to hack Quicken accounts and get my records. In the end I made an adjustment to my accounts to bring the balance to the correct amount. I will see what happens next month. In the mean time I reconciled another of my accounts and I ended up on +$60 this time. If Quicken wants to charge me for downloading my information then just charge me a fee and let me keep my old version !