Review by Thomas Wikman

Installation problemsnnIt took me a while to get this software to run. After install I could not open the Trend Micro main consol and I did not have an icon on the system tray either, in fact it was not running. I contacted support via email. I suspected that a previous trial version of Trend Micro might be the cause of the problem and I said so in the email. It took days before I got any response and the responses I got were nonsensical and did not answer my direct question about previous editions. So I finally called instead. The woman who helped me this time was efficient and agreed with me that it must be the previous edition. The issue was fixed in half an hour by cleaning out old+new Trend Micro. Then I installed again and –> BINGO, now it worked. I should add that the operating system is Windows Vista Home Premium. I am not sure that could have something to do with as well.

Lesson learnednn- Don’t bother with email supportnn- Call them. But you need to call before 8PM PST.

————————-nRunning Trend Micro Anti Virus + Anti SpywarennOn the first scan it cleaned up four cookies. Since then it has protected the computer (my daughter’s computer). What I like about Trend Micro 2010 is that it runs without bothering you with notifications and approval dialog boxes (unlike Norton). Anti Virus software should not take over the computer. The Quick Scan is fast and the console is intuitive and easy to use. I have not noticed that this version of Trend Micro slows down the computer a lot. My McAffee significantly slows down the system on two other computers that I own. However, a previous version of Trend Micro Pro (not his edition) also had a tendency to slow things down. Yet another previous version of Trend Micro once had a false positive by which I mean that it detected a virus that was not there. The false positive caused me some embarrassment because I accused someone of sending viruses when they weren’t. This version has not done anything mischievous so far but I have not had it very long. So far it is running smoothly, it is unobtrusive, and is not a CPU hog. Considering the installation problems I had I feel that I can only give it three stars. I recommend it, but unenthusiastically.