Review by kstars

I have a two-year-old, high-end iMac. The back-up process is hung up. I can’t get anyone on chat. I’m not sure this 5GB is worth messing around. I’ve tried everything I can think of. I’ve had trouble with Norton before. I felt it was ridiculous that I had to have someone remotely correct the problem on my computer. I just had a similar problem with a wireless printer. It seems that when I run into problems I get charged for their time. I know the warranty says free chat support, but in parenthesis it says that in some cases they charge fees. Read the small print. It doesn’t say anything about fees for service for over a year. These days, 25MB is a dinosaur. The sample I got is for 5MB. I’ll let you know if I get it working. It’s been hung up for hours.