Review by E. Talerico

This product arrived a few days ago - I was excited to try it out. I’m always looking for additional storage and backup options.nI logged in to my Norton account, registered my serial number, was sent to a download link for my (Mac) software. The link didn’t work. I tried it again several times with no success.ni tried to contact Norton Support for assistance, but gave up after waiting nearly an hour with no response to my chat request (although the support site promises short waits.)nUntil two days ago, I’d only ever used one browser, Safari, on my MacBook. Frustrated by the unresponsive download link, I installed Google Chrome and was finally able to download the software. Installation was easy, but when I launched the application, it started to scan my hard drive for the suggested files for backup, and six hours later it was still scanning.nSo it is now four days since I received the product in the mail, and I have encountered a non-existent support site, a bad download link, a software application that can’t even seem to successfully scan my hard drive to set itself up. I think I can safely say for the purpose of this review that I do not like the product. I’ll stick with Dropbox, thanks.nCoda:nToday, after much tinkering, I was able to launch the software and start a backup. It was a slow process, but after an hour the backup was complete. If Norton can eliminate the bugs in their setup, this might become a functional product.