Review by Sires

Our accountant insisted we do this upgrade. We have been using Quickbooks since 2000 and are used to having to upgrade on a regular basis, but this has been the worst. We have a small business with at any one time 6-9 employees and receive money from a few sources, usually direct deposit. We have two accounts and only one is on QB. Our bookkeeper is also my assistant (very competent and conscientious)and I do all the technical stuff because I (usually) like to do it.

QB 2009 has nearly brought us to our knees. I’m running it on a single computer, DID NOT install Google Toolbar or whatever it was this time– seems every time I install a program any more I have tool bars pushed at me, and QB 2009 has made the computer slow to a crawl. Right now I’ve shut down the anti-virus and the computer is functional (barely). I had to talk fast to prevent my bookkeeper from calling Intuit and yelling at anyone who answered the phone. She’s fuming right how at how much harder it is to do paychecks and I am hiding in my office writing this.

QB is running (crawling more like it) on a newish computer with XP Home Service Pack 3, meets or better all minimum hardware requirements. I’m totally at a loss but I expect I’m gong to be spending the next few days trying to track down the problem– forget about customer disservice. No help there.

Edited to Add: I received a comment from the company that I responded to by sending an email to the address given. The email I received back essentially suggest three actions I had already tried.

I finally ended up buying another computer and installed it on the new computer (running XP Home by the way). The program is still slow to load but it does work. The next time my accountant suggests upgrading though we are going to have a serious discussion about the problems involved with this upgrade. It could easily come down to Quickbooks or our business.