Review by Jeff Switzer

I’ve purchased TurboTax I believe every year since the company was founded. This year I’ll go with another product because of the reduced feature set in TurboTax Deluxe. It isn’t the money, it’s the way customers are being treated that will cause me to make this change.

The tax software business is mature. I guess to grow the bottom line at Intuit and thus have the executives make their bonuses, some features have been removed from the Deluxe version and are only available in Premium version. It is a hidden price increase, although I guess not very well hidden based on the response here on Amazon.

TurboTax has been an acceptable, but not great product. It’s best if you know how to do your taxes and use the program for convenience and to avoid careless mistakes. That’s why I purchased it over the years. The fact that current versions won’t open old returns (MS Word, Excel and numerous other programs open old documents), the initial screen that almost demands personal data for marketing purposes, and the requirement to constantly load updates (likely bug fixes) when the program is run, among other items, eliminate the product from A-team status.