Review by Richard C. Drew

I tried the downloaded version first - it would not run on an infected computer. Since most people buy an anti-virus program after the fact, this is kind of important. Norton’s alternative: Install the software on a non-infected compyter with the sam OS (I had Windows 98 - everyone I know has ME, XP, etc.) - not a good option. I purchased the CD. Then the real install nightmares started. The interface is all HTML based - there’s a TON of scripting problems - their support site has many, many, MANY pages of help for these. My two questions to tech support (using their on-line system, 24 hour guaranteed answer time) took over two weeks to have answered - and the answer did not even apply to my question.nSo the support rating is a big, fat, zero. After I finally got it to install (in safe mode - it crashed any other way), it would not configure correctly - more script errors. Had to download almost a dozen files from Norton and Microsoft to take care of these problems.nNow it runs fine, squashes bugs flat, etc. But it’s still crashes whenever I try and configure it - unless I reboot in safe mode. A real pain.nAs far as virus killing, it’s great. I had a friend install hers on an XP system - worked and installed perfectly. ME and 98 are not so lucky. 95 - forget it - it automatically installs an older version.