Review by R. Eye

I have six computers and all of them run Kaspersky in one version or another. I put Kaspersky Pure 2011 on my computer last year. I don’t use it to manage the other computers and so I figured it was a waste of computer resources and decided to take advantage of a sale on Kaspersky Internet Security (KIS) 2012. I’ve installed and used the KIS before on all my six computers and others. In the past, I was able to install a newer version of Kaspersky without uninstalling the older version. Last Spring when I installed KIS 2011 on my daughter’s computer, I had a problem and had to uninstall the previous version of Kaspersky. No problem. When I tried to install KIS 2012 on my computer last week, I also encountered the uninstall request, so I tried to uninstall Kaspersky Pure to no avail. It kept hanging up after going through most of the uninstall and my computer froze and had to be rebooted. This occurred three, separate attempts and my computer froze at the exact same point each time. Well, I needed AV software particularly since I was beginning my last online graduate class on cybersecurity. So, I had no choice but to order Kaspersky Pure 2. I could not call Kaspersky only email them. When they got back to me, I had already installed Kaspersky Pure 2. This installed without a problem and no hanging up or rebooting was needed. So, Kaspersky’s response was a form letter kind of response about incompatible software, firewalls, uninstalling other versions of AV software etc. I emailed them once again. Really, they should look into this because I do not want to have to install Pure next year! I have not yet heard back from them. I will say that when one of my daughter’s accidentally downloaded malware to one of our computers, Kaspersky was spot on and responded in a timely fashion and provided steps on removing it and sending them the evidence. So, either they have changed since last year, or they don’t care about this problem.nThe two stars are about the issue of not being able to uninstall Kaspersky Pure - ridiculous. I have a Windows 7 64-bit Dell core i7 laptop with two solid state hard drives and an undercarriage cooling system. Other than this issue, the Pure 2 has worked well except that I apparently encountered TWO (count ‘em) Trojans on a very reputable website (doing research paper work) and rather than quarantine them, Kaspersky Pure 2 presented a message stating that they could not be quarantined, that I must delete the archive or do nothing. I don’t know what archive it was referencing but without any other options, I did what I was told and had to do this twice - I guess one for each Trojan. With other malware in the past, Kaspersky has always quarantined it. I am unsure what to make of this but haven’t had time to research it.